Why We Do Not Provide Email Hosting (And Why That Is Better for Your Business)

When prospective clients see that our managed Joomla hosting does not include email, the first reaction is often surprise. Email hosting is a standard feature of most web hosting packages. So why do we deliberately exclude it?

Because mixing email and web hosting on the same server is a practice that should have died a decade ago. Here is why separating them is better for your business.

The Single Point of Failure Problem

When your website and email share the same server, they share the same infrastructure, the same IP address, and the same fate. If the web server needs maintenance, your email goes down. If a traffic spike overwhelms the server, your email delivery slows. If a security incident compromises the server, both your website and your email are affected simultaneously.

For most businesses, email is the more critical service. You can survive a few hours of website downtime. You cannot survive missing client emails, losing order confirmations, or having your sent emails land in spam folders because your server IP was blacklisted due to a web hosting issue.

IP Reputation

Your server's IP address has a reputation score that affects email deliverability. If your web server shares an IP with other websites (as in most shared hosting), a single compromised neighbouring site can send spam that blacklists the entire IP — including your email.

Professional email platforms (Microsoft 365, Google Workspace, Zoho Mail) maintain dedicated email infrastructure with IP addresses specifically managed for email delivery. They invest billions in deliverability — maintaining sender reputation, implementing DMARC/DKIM/SPF authentication, fighting spam, and ensuring your emails reach their destination.

No web hosting provider can match this level of email infrastructure investment. It is not their core business.

What We Recommend Instead

Microsoft 365 — the standard choice for businesses that use Outlook and the Microsoft Office suite. Enterprise-grade email with 50GB+ mailboxes, advanced threat protection, 99.99% uptime SLA, and full integration with Teams, SharePoint, and OneDrive.

Google Workspace — the choice for organisations that prefer Gmail, Google Drive, and Google's productivity tools. Equally robust email infrastructure with excellent spam filtering and mobile synchronisation.

Zoho Mail — a cost-effective alternative with strong privacy credentials (Zoho does not scan email content for advertising). Suitable for businesses that want professional email without the Microsoft or Google ecosystem.

All three platforms provide features that no web hosting email can match: advanced spam and phishing filtering, automatic encryption, mobile synchronisation, archiving and compliance tools, and dedicated infrastructure that is managed independently from your website.

We Handle the Configuration

As part of our managed hosting setup, we configure the DNS records that connect your domain to your chosen email platform — SPF, DKIM, and DMARC records that authenticate your emails and maximise deliverability. You get professional email that works perfectly with your domain, running on infrastructure designed specifically for email, completely independent of your web hosting.

Your website can go down for maintenance without affecting your email. Your email provider can experience a brief outage without affecting your website. Two independent services, each running on infrastructure optimised for its specific purpose. That is how professional infrastructure should work.